If someone knows about that, it would be nice to know even for us...

...but because of that reason we delete such devices entirely from the console and maintain "inventory" outside of Mobicontrol to free up the licenses.

Hi Reynold,

What are the version and build numbers of the MobiControl server you are using?'

What  was the device platform and enrollment mode of the device you unenrolled in your tests?

Your negative test result was maybe due to the procedure you took to unenroll your device.

Did you unenroll the device via web console "unenroll" device action when the device was powered up and on-line? Or when the device was powered off or off-line?

HI Reynold,

You can do the following test.  If your device unenrolled via web-console "unenroll" device action has not be factory reset, you can power it up and the device agent on such device will try to talk to the server and get notified that it has been enrolled and show the prompt for a new enrollment ID/URL.  Your web console should then have one license freed up, though the device icon still remain, but the status of "Device Mode" field in the device-details tab will show "Unenrolled By Admin".

Alternatively, If an enrolled device is on-line while you initiate the "unenroll" device action,  a device license will be freed up immediately and the device screen should prompt for a new enrollment ID/URL right away.

Hi Reynold,

Thanks for posting on SOTI Pulse. Thanks to Rafael and Raymond for responding to the post, your expertise and willingness to help is greatly appreciated!
Have you had an opportunity to test the suggested solutions by Raymond 

To ensure you receive the best support, we recommend logging a case with us. Please contact SOTI Support at support@soti.net to open a case.

If the issue has been resolved with Raymond's solution, please mark this post as solved.

Regards,

Technical Support, SOTI | Call Us | SOTI.net | Discussion Forum | Log a Case Online | LinkedIn | Instagram | YouTube