Ability to wipe an application's User data on Android Enterprise

Issue

SOTI MobiControl Administrators are unable to wipe an application's User data on Android devices enrolled with an Android Enterprise agent.

Affects

All devices enrolled with an Android Enterprise agent below version 13.6.0 Build 1662.

Cause

The issue occurs because there currently is no standard Google API to wipe an application's User data for the Android Enterprise offering.

Resolution

Please upgrade your Android Enterprise agent* to version 13.6.0 Build 1662 or above, and send the script below to wipe an application's User data. On Samsung devices, a Samsung ELM License must be activated for the script command to work. For devices other than Samsung devices, an Android Enterprise Plugin version 1.13 or above (https://docs.soti.net/mobicontrolagentdownloads) must also be installed on the devices for the script command to work.

To wipe an application's User data, send the following script:

wipeapplication <packageID>