Key Features

• Diagnostics for Mobile Data Collections
  
  Troubleshooting mobile user complaints is frustrating and expensive. What is needed is a level of visibility that allows for observation of the mobile user performance issues as they happen that distinguishes between the device, networks, application and user as the root cause of poor mobile user experience.
• Always-On, Agentless Monitoring
  
  With upgrades to applications, networks and devices, it is important to know baseline performance and then track how changes to the mobile system impact your mobile workforce. Is 1 second response time normal or exceptional? Get all the info at your fingertips via a single interface to benchmark and improve the infrastructure supporting your mission critical mobile users.
• Alerts, Reporting, and Support Ticket Generation
  
  Aside from an in-person complaint, how can a company know if their hundreds or thousands of mobile users are getting poor performance and unable to complete their tasks? User Reporting and Alerts allows mobile users to input feedback directly into the transaction details. IT support teams can build alerts for exceeded thresholds then quickly isolate the problem, resolve, and validate the fix.
• Optimization
  
  Does your business demand sub-second response times all the time? Most do but often struggle to both know what their response times are and where to focus efforts. The CVA has built-in, proprietary optimization tools allowing IT and Operations teams to get the performance and productivity business demands.

Additional Resources