Remote Control Preference Dialogue Box Is Not Appearing
Publish Date: 03-Jul-2024
Last Modified Date: 19-Sep-2025
SOTI MobiControl, SOTI XSight
1582
0
Summary
How to resolve the remote control preference window box not appearing when the user initiates a remote control session.
Related SOTI ONE Platform Products
SOTI MobiControl;SOTI XSight
Situation
When a user unselects the check box for Ask me every time in the remote control preferences panel, there will not be pop-ups for the user after the selection.
Process Description
1. Login to the SOTI MobiControl web console.
2. On the top right corner, select the down arrow next to your username.
3. Select Preferences. A dialogue box appears.
4. Select Remote Control and toggle on Ask me every time I start a session to re-enable the option to select between the two remote control options.
Verification and Validation
If the setting is toggled on, the remote control dialogue box will appear when starting a remote control session on a device.
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