Zebra firmware upgrade or downgrade steps.

Printers frequently go offline in SOTI Connect due to "Network error (-8), disconnecting" in MQTT logs; resets and configuration changes are needed to restore connectivity.

This article discusses an issue faced by customers using Zebra printers, specifically related to the factory-programmed unique ID (ZUID). This issue can impact their ability to enroll printers into the SOTI ONE Platform.

This article addresses a known issue affecting supported MQTT Zebra printers operating on Link-OS versions 6.8, 6.8.1, 6.9, and 7.0. When attempting to restart MQTT Connection 1 or Connection 2 via SOTI Connect, the action is not executed by the printer.

Zebra ZQx series printers with Link-OS 6.8 fail to enroll in SOTI Connect 2.5.x.

How to troubleshoot SOTI Connect login issued via SOTI Identity using SSO accounts.

This article addresses the issue of repeated archival failure messages in the web console, specifically the error: “There was an error while archiving your Rule History.”

This article documents the necessary steps to integrate Microsoft Azure as an IDP Service into SOTI Connect.

Zebra printer management and support are transitioning from SOTI MobiControl to SOTI Connect. Learn more about this change and the next steps you should take.

Renew the Identity Provider (IdP) certificate in SOTI Connect to maintain secure authentication.

This article details the steps to migrate Zebra printers enrolled into SOTI MobiControl through Printer Administration Services (PAS) onto the SOTI Connect web console.

This article details the steps required to enroll Zebra MQTT printers into SOTI Connect.