This article provides step-by-step instructions for setting up Zebra RFD40 and RFD90 sleds with SOTI Connect. The process covers firmware installation, Wi-Fi and NTP configuration, MQTT communication setup, certificate management, and device validation.

This article provides a step-by-step guide on how to retrieve printer logs from Honeywell printers that are equipped with MQTT Protocol Adapter (PA) support.

Zebra firmware upgrade or downgrade steps.

Printers frequently go offline in SOTI Connect due to "Network error (-8), disconnecting" in MQTT logs; resets and configuration changes are needed to restore connectivity.

This article discusses an issue faced by customers using Zebra printers, specifically related to the factory-programmed unique ID (ZUID). This issue can impact their ability to enroll printers into the SOTI ONE Platform.

This article addresses a known issue affecting supported MQTT Zebra printers operating on Link-OS versions 6.8, 6.8.1, 6.9, and 7.0. When attempting to restart MQTT Connection 1 or Connection 2 via SOTI Connect, the action is not executed by the printer.

This article explains how to use the Platform Notification Service when SOTI MobiControl Device Agent is disconnected and has an offline status.

Zebra ZQx series printers with Link-OS 6.8 fail to enroll in SOTI Connect 2.5.x.

How to troubleshoot SOTI Connect login issued via SOTI Identity using SSO accounts.

This article addresses the issue of repeated archival failure messages in the web console, specifically the error: “There was an error while archiving your Rule History.”

Zebra printer management and support are transitioning from SOTI MobiControl to SOTI Connect. Learn more about this change and the next steps you should take.

Renew the Identity Provider (IdP) certificate in SOTI Connect to maintain secure authentication.

This article explains how to reduce the size of a transaction log file (.ldf) for a SOTI MobiControl database when it grows excessively large and impacts server performance.

This article details the steps to migrate Zebra printers enrolled into SOTI MobiControl through Printer Administration Services (PAS) onto the SOTI Connect web console.

How to automate server log collection using PowerShell scripts and Windows Task Scheduler.

This article details the steps required to enroll Zebra MQTT printers into SOTI Connect.

This is a mock article that demonstrates how to assign applications and roles to users in SOTI Identity.

This article provides documentation and best practices for setting up File Sync Rules. File sync rules allow you to exchange and synchronize files between your devices and a server.