No Matches Found!
Try with a different search term
No Matches Found!
Try with a different search term
There's a new home for Articles. Find Articles on Our Product Support Page.
Hello, We have the TC51 HC with Android Nougat currently in use. The Agent (13.6) is running without any problems. Now, I tested Android Oreo on one device (after update and factory reset) and I got the error message "This device agent is incompatible with your device". I tried the latest OEM agent from the SOTI website, but I'm unable to start the agent. Does anyone happen to run the agent on Oreo? best regards Oliver
Hi, is there a limit on how much (GB) data we can upload to File Manager under File Sync Rule as shown below? Thanks!
I have been looking for a way to track when user's reboot devices. It doesn't appear that Mobicontrol has this ability, but I wanted to ask here in case someone has come across a solution.
Hello everyone, we currently have a few Problems with our Android Devices (Samsung Galaxy Tab S2). I assume a the moment that all the Problems we have, have something to do with the proxy configuration. We use for our Internet connection a proxy pac file. On the devices the file is configured in the WLAN settings. Furthermore we use Mobicontrol as a cloud service and we currently do not have a vpn configured. The problems we have are for example that some google Services aren't working properly after a few days/weeks on some devices. After some testing with our networking team we found out that the google Service is trying to directly connect with google Servers without the use of the proxy. On the Internet I found out that android does not use the proxy config in the WLAN Settings for everything and developers can decide on their own to use it or not. My question is now: Is there a way with Mobicontrol to force the device to use a specific proxy pac file?There is a global proxy setting but the help page is not really clear with what it does. Thanks for your help
I have seen this entry in the MC logs, and I am unsure if it is generating I/O errors. Anyone familiar with this? Specifically on the TC75.
Hi everyone I've noticed the settings icon disappears from the app menu on a few, not all, Zebra TC56 devices running M/N GMS, anytime after enrolling it into MobiControl. It is not possible to access settings from the pulldown menu either. Has anyone else seen this issue? Devices: Zebra TC56 OS: Marshmallow and Nougat with GMS MobiControl: 13.4 Agent: 13.5.0.1496
Hi, I dont know if this is the right forum, but I figured someone might have run into this. I am trying to do some troubleshooting on a TC75 in Android Studio. However despite that my Zebra device is actually connected on ADB, then it is not listed as a device in Android Studio (see attached screenshot). Any ideas? I've been through resetting ADB service, reconnecting, restarting etc.
Hello all, we have many devices (zebra TC 75X under android 6.0). our server mobicontrol is on version : 13.3.0.3454 our client soti mobicontrol is on version : 13.5.0 build 1677 For some reason as for example driver lost his device we need to WIPE the device after x days for example ... Is it possible to wipe the device after x days of no connection ? Or could you tell me, which is best way for to WIPE device when this device isn't connected since several days ? thanks for your time
I have a problem starting a factory reset with my android devices. I have the settings disabled via a policy and occasionally a factory reset needs to be started by an end user while offline. My thought was to have a script that the end user could run to start the reset /w command, but I didn't see a way to do this? What I really need is to be able to easily have the device factory reset by the end user while the device is offline with the settings disabled. Any advice would be appreciated.
Hey Guys, found this downloadable Soti Plugin for Zebra TC20 & Oreo Devices which says Android+ Functions for Android Enterprise. Can anyone explain to me what this means? Does Android Enterprise now supports more Script Commands ? I've tested a bit but can't figure out which functions are now added Many Thanks
Hi, Please help me to configure VPN IPsec Xauth PSK with Login and password at SOTI Mobicontrol platform to apply them on tablets with system Android + . very urgent. Thanks you for your return, Best Regards,
Hi An application we were asked to make available appears to have been hacked and malware has been loaded into com.android.backupconfirm. MobiControl has flagged it but it cannot uninstalled or quarantined. The offending app (OneFile) has been removed. Device is a Samsung Galaxy Tab Active 2. The device has been hard rebooted, both via MobiControl command and a physical reset of the device and in both instances the malware is still embedded in com.android.backupconfirm. Any help is greatly appreciated.
MobiControl Version: 13.4. Device: TC51 and TC56 OS: Android 7.1.2 On earlier version I was able to create virtual folders and add "Host IP" as a device property filter. In fact, I have three of them working just fine right now. But when I try to add the filter this time, it's not there. Has it been deprecated, or is there something wrong with my installation?
I'd like to turn on the NFC on every Android+ devices (Panasonic FZ-N1) we registered in Mobi. I checked which parameters were set with the "watchsettings on" script and I executed these two lines to activate NFC on a device : writesecuresetting -glo airplane_mode_nfc_p2p 1writesecuresetting -glo nfc_status_p2p 1 Unfortunately, this only toggles the checkbox in the settings. It doesn't show the NFC logo on the top of the screen and I can't read any NFC tags. Is there a way to activate NFC from the MobiControl console? Mobi version: 14.1.4.1693 Mobi agent version on device : 13.5.0 build 1327 Android version : 5.1.1
I have an internally programmed application that has a database that it uploads. I want to wait until the program is not running on the phone before the package pushes out because it removes that application first so that, if there are database changes, it recreates the database. This means that we can't have the program push out while a user is using the program. If it's not possible to wait until the process is no longer running before pushing out, is it possible to wait until the device is charging?
Top-tier experts who are delivering outstanding content. Should have more than 7000 points.
Experts who are consistent with great content. Should have more than 1000 points.
Highly experienced members with valuable inputs. Should have more than 700 points.
Beginners taking the initiative. Should have more than 500 points.
New contributors starting their journey. Should have more than 250 points.
