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I have some devices that the remote control does not work because they do not have the last update of the operating system. Given that the devices are in kiosk mode, the user can not run the update, which is why we want to know if we can do it through Soti MobiControl through some script and task scheduling
Hi, We are planning to upgrade our MobiControl installation. We curently have the MobiControl databases on a standalone SQL server which has other production databases. Since the database user must be a SysAdmin or a DbCreator for the upgrade process to complete, we have concerns that the upgrade process might affect in some way the other databases or the SQL server itself (stop/start). If anybody already successfully went through such upgrade scenario, please share.
Hi I'm arranging with SOTI to upgrade from 13.3.3 to 14.2. All devices on platform are Samsung and all agents are the ELM version. So I have one silly question that people here might be able to answer... When I upgrade the device agents will the users have to go through Device admin policy pending and Licence activation pending screens again? It's so I can send out any necessary instructions to the users.
Is there a way to use soti to tell a device to check for an OS update and install it?
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Table 6 Colorful Accent 5"/> <w:LsdException Locked="false" Priority="52" Name="List Table 7 Colorful Accent 5"/> <w:LsdException Locked="false" Priority="46" Name="List Table 1 Light Accent 6"/> <w:LsdException Locked="false" Priority="51" Name="List Table 6 Colorful Accent 6"/> <w:LsdException Locked="false" Priority="52" Name="List Table 7 Colorful Accent 6"/> /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Normale Tabelle"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman",serif;} We’ve upgraded our main SOTI-Server to v14 right after the initial release. Afterwards we had an issue upgrading our device agents because they were too old, thus we had to contact your support team. After editing some tables in the database, and lowering the “min. required version” it was working fine and we could upgrade our Samsung device-agent’s. However we still have some Getac devices that can’t be upgraded because the device agent is outdated thus we can't enrol any packages to them. It’s also showing us the “yellow call sign” but after trying to upgrade we get the message “Invalid device software version (Device is not allowed to upgrade)” Which tables do I've to edit to get the trick done again ? BR Markus Rose
Hi, Last Sunday, I upgraded MobiControl from 14.0 to 14.0.2 and it's been a nightmare since. I had no issues with 14.0, but the upgrade to 14.0.2 has been regretful. Apart from dealing with SSL certificate issues, the biggest problem is MobiControl services continuously stopping for no reason. Right now, the Management Service continuously crashes every 5 to 15 minutes or so. Event Viewer shows the following: Faulting application name: Soti.MobiControl.ManagementService.Host.exe, version: 14.0.2.264, time stamp: 0x5a20b632 Faulting module name: clr.dll, version: 4.7.2558.0, time stamp: 0x59d414b7 Exception code: 0xc00000fd Fault offset: 0x000000000001358b Faulting process id: 0x1190 Faulting application start time: 0x01d3938af831b940 Faulting application path: C:\Program Files\SOTI\MobiControl\Soti.MobiControl.ManagementService.Host.exe Faulting module path: C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clr.dll Report Id: 51619607-ff7f-11e7-80ce-005056acfd5b Faulting package full name: Faulting package-relative application ID: MobiControl's Management Service log mentions the following failures: * Exception: A task was canceled. * [InternalLogicException: Failed to send HTTP request to proxy target] at Soti.MobiControl.Ngui.WebConsole.Handlers.ConsoleApiProxyHandler.d__4.MoveNext() * Exception: Cannot access a disposed object. Object name: 'System.Net.HttpListenerRequest'. * [ObjectDisposedException: Cannot access a disposed object. Object name: 'System.Net.HttpListenerRequest'.] Here's a new one I haven't seen before (yet more certificate errors): Exception: The message could not be processed. This is most likely because the action 'http://tempuri.org/ICacheProxyService/GetByKeys' is incorrect or because the message contains an invalid or expired security context token or because there is a mismatch between bindings. The security context token would be invalid if the service aborted the channel due to inactivity. To prevent the service from aborting idle sessions prematurely increase the Receive timeout on the service endpoint's binding. * I noticed this occurs when a technician loads the WebConsole on their first login/session (and then subsequently receives an HTTP 404 error). We then have to wait a few minutes for the service to restart, or restart it manually if the application crashed too many times. On average, the service crashes at least ten (10) times in an hour. I've tried upgrading the .NET Framework runtimes to 4.7.1 to no avail. I also upgraded Java to the latest 1.8u161 and saw no improvement. Searching the web for this type of error yields many results, including one about a Microsoft-supplied hotfix and another about switching .NET JIT compilation modes. Virtual machine specifications: Windows Server 2012 R2 Standard Microsoft SQL Server 2014 SP2 Express 2 vCPU cores with 8GB of memory 2-tier Enterprise PKI for certificates, trusted by all computers One thing I'd like to mention is that MobiControl's WebConsole is served via a NGINX reverse proxy with its own public SSL Certificate from Let's Encrypt (separate machine) while port 5494/5495 is NAT'ed directly to the MobiControl server. This setup worked flawlessly on 14.0. The only certificate I have overridden in MobiControl is the "Deployment Server Extensions and Web Console" while the insecure RSA1 1024-bit original MobiControl Root CA and related certificates still handle everything else. I'm more than eager to change them to our PKI certificates, however I'd like to sort out the current issues at hand first. Anyone else experiencing issues with the latest update or can provide some insight into the matter?
I can't upgrade my Android devices after upgrading MobiControl Server to 13.3.0.3690. I see an error in device logs which says "Agent Upgrade blocked due to network mismatch.". Upon further investigation I found below error in the MCDeplSvr.log file. [INFO] AgentUpgrader::UpgradeDeviceAgentToServerVersion() UpgradeDeviceAgentToServerVersion: Agent for Device xxx is not allowed to upgrade due to network restriction Please help!
What will be the upgrade path for previous versions of MobiControl to MobiControl v14?
How does an upgrade work from start to finish?
How do I make a request for SOTI to upgrade my cloud environment?
I am running an older version of MobiControl. How can I upgrade?
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