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Customers created a QR code enrollment and sent them to the end user. They then requested the user to enroll the device but they reported that the usercan't scan the QR code. The user said that after tapping the welcome screens 7 times, the QR Code screen is not showing up on the device itself. Details of the device are below:Make and Model: Zebra MC9300 Android version: 10 MobiControl version: 2024.1.2 The customer normally deliver one brand new Zebra MC9300 together with the SOTI enrollment QR code to the end user. User will then open the box, scan the QR code and the device will be enrolled automatically. I already advised the customer to refer to the article below from Zebra but they said the users are not technical hence they have difficulty connecting to Wi Fi or Internet by themselves. https://supportcommunity.zebra.com/s/article/SPR-40429-PS20-BASE-Non-Camera-SKU-and-QR-Enrollment-method-with-MX-10?language=en_US That's the reason why they must use QR code to enroll the device. Can someone assist me if there is still a way to enroll the device using QR Code? Is there something that needs to be enabled from Zebra?
Morning, We need to upgrade the Android OS of our RF terminal Zebra MC9300 (20 x devices) from Android 10 to Android 11 + patches. All the devices are already managed by SOTI for application deployment but we do not use the OS update deployement feature from SOTI. Can we create a group of devices that will receive the OS upgrade for testing then when the test is concluant add all other devices to the group? We also have VC8300, can we create a group by model as well in SOTI for the same purpose? Can someone explain how we can proceed? Thks for your help
Hello, I'm testing out Android 11 on the Zebra MC9300 and I'm unable to see the folders under sdcard\Android\data when using the remote control tool. I have verified the MobiControl application has all the permissions enabled. Any ideas on what I can try? Agent Version: 15.1.0 Build 1045 Active MDM API: Zebra EMDK, Android Plus 1.6, Work Managed Device, RC+ (1.19.0.100) MobiControl Version: 15.3 Thanks, John
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