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Hi We are using the zero touch configuration to enroll our TC21 devices. Unfortunately lately, this is causing problems. We have to manually un-enroll & enroll a device first before it will receice any profiles. OS Version: 11 Agent Version: 15.3.3 (doesn't change when enrolling again) Management Type: First enrollment -> "Unknown", second enrollment ->Work Managed device (as it should be) Whenever the Management Type is on Unknown, the device will not receive profiles as there is no communication. Another thing I notice when doing the enrollment the second time is that "Mobicontrol A+ Service" is immediately installed. (This doesn't happen on first enrollment) and then everything is working properly. The config that is used at the zero touch; (wasn't changed for the last years...) {"android.app.extra.PROVISIONING_LEAVE_ALL_SYSTEM_APPS_ENABLED":true,"android.app.extra.PROVISIONING_ADMIN_EXTRAS_BUNDLE":{ "enrollmentId": "" }}
Hi, Customer has TC26 devices on Android 11. Enrolling via Zero Touch into Mobicontrol 15.5 Enrollment is fine and Mobicontrol works well, however, when I send a wipe command to the device, I expect it should wipe, start back up and re-enroll with Zero Touch. However, the behaviour seems to be that the device thinks it's already managed by Mobicontrol but still goes through the Zero Touch setup screens. This then fails and asks be to restart the device. So alternatively, I tested factory resetting the device with Zebra Factory reset file and script. This however leads the device to not follow Zero Touch at all until the device is at the Anroid Homescreen, at which point the device gets the normal Zero Touch message about being managed and needing to factory reset in 1 hour to get the device under managment. In Summary, wiping an enrolled TC26 on Android 11 does not show a desired or expected behaviour. Has anyone else experienced this who could advise what I should be doing differently? Happy to provide more info where required. Cheers
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