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I have a couple of devices, android plus, OEM Agents currently on 14.5.5, I have updated the agent compatibility on the server so the devices are showing that they need an agent upgrade.However, it doesn't matter how many times I click Upgrade Agent, they just will not upgrade. The devices have plenty of space, and battery charge. Any ideas of how to resolve this please
Hello, Trying to upgrade Mobicontrol agent for Honeywell CK75 to the latest version 14.4.5.1033 but not succeeded through the button Upgrade Agent In the global settings I find that the 2 rows could not be selected as shown in the picture MobiControl version: 14.4.8.1043 Hardawre in use : Honeywell CK75 Actual mobicontrol agent : 14.1.1.1003 I made a factory reset to the device and then make the provisioning with the version 14.4.5.1033. The app was installed but when it runs I get the error message "This device agent is incompatible with your device." Thank you for your support Amine
U cant differentiate agent upgrade settings for device classes anymore. So when changing the agent update settings for example "allow only when connected to lan" it gets changed for all device types (android, windows mobile 6.5 etc.). Can some1 crosscheck this with their environment? Kind Regards
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