MobiControl Agent Upgrade Honeywell CK75

A
Amine Bronze Contributor
Lisa Dräxlmaier GmbH

Hello,

Trying to upgrade Mobicontrol agent for Honeywell CK75 to the latest version 14.4.5.1033 but not succeeded through the button Upgrade Agent

In the global settings I find that the 2 rows could not be selected as shown in the picture

MobiControl version: 14.4.8.1043

Hardawre in use : Honeywell CK75

Actual mobicontrol agent : 14.1.1.1003

I made a factory reset to the device and then make the provisioning with the version 14.4.5.1033. The app was installed but when it runs I get the error message "This device agent is incompatible with your device."

Thank you for your support

Amine

agent-upgrade
5 years ago
Android
ANSWERS
R
RRMOD@SOTI
5 years ago (edited 5 years ago)

Hi Amine, 

Thanks for posting in the SOTI Central.

According to the screenshot attachment, It shows that Honeywell agent is already updated in the database because the local version and the latest version is 14.4.5.1033. "Manage Android Agents and Plugins dialog box" is used to download /update new Android Classic device agents and device plugins to the SOTI MobiControl database. Within this dialog, you can also update existing agents and plugins with newer versions. It does not updates the agents on the devices.

Please follow the steps below to download and install the latest SOTI MobiControl Andriod plus device agent on your devices:

Note: SOTI strongly recommends test device agents on selected devices before completing a full rollout.

Also, if this post has helped you in solving your inquiry, I would request you to mark the particular comment as "is solution", so others may benefit from this information.

MD
Matt Dermody
5 years ago

How are you managing the devices? If they are under Android Enterprise management then you actually want to upgrade the Android Enterprise agent since it is universal, and not OEM specific.

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