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Is there an official list of exclusions for processes/files/folders that should be added to AV software for the Mobicontrol server?
Hi Just wondering if anyone is running on-prem mobicontrol and have any recommendation on exclusion/setting for their antivirus software? The issue I'm having is that when uploading a new APK file to the app catalog in mobicontrol, depending on the APK as it doesn happen to all APKs, i get a timeout error were it says "Data is temporarily unavailable" and fails to upload. Further investigation with Soti Support we have found it to be the Antivirus on the server causing the issue. Unfortunately soti support has no recommendations on what can be changed or excluded in the antivirus to let the APKs go thru as this is a third-party app. And we cant turn off the antivirus completely either for obvious reasons. They have suggested work around like setting APKs as packages but again not ideal. Anyone got any ideas on were or how APK files are uploaded and what folders we could try excluding from antivirus scanning to get this working? Antivirus: Kaspersky server 10.1 Mobicontrol v14.2 OS: Win Server 2012r2 CPU: 2.2hhz Quad Ram: 16GB
Hi An application we were asked to make available appears to have been hacked and malware has been loaded into com.android.backupconfirm. MobiControl has flagged it but it cannot uninstalled or quarantined. The offending app (OneFile) has been removed. Device is a Samsung Galaxy Tab Active 2. The device has been hard rebooted, both via MobiControl command and a physical reset of the device and in both instances the malware is still embedded in com.android.backupconfirm. Any help is greatly appreciated.
Hi I have a problem with deploying an antivirus profile to android plus devices (Android 4.4.3 and Android 7.1.2). I can deploy the antivirus profile over our staging wlan, but i doesnt work over our production wlan. All the other profiles works on both wlans. Has someone an idea why antivirus is not working on our production wlan? Logs: Profile "AntiVirus" version 1 failed to install, because all of its payloads cannot be installed. Thank you Markus
I've created a profile to install BitDefender antivirus onto around 16000 devices and have been following its progress via the graph in Execution Status. Within the first hour or so, about 5000 devices have reported that the profile has been installed. Since then, a very small number of devices have installed the profile, but there are still over 10000 devices that are in a Pending Install state. The majority of these devices are currently online. When I check the logcat logs on these devices, I do not see evidence that the profile is being applied (e.g. no http request to activate the AV license). What will trigger a device to complete the installation of the profile? "Retry Profile Installation" does not appear to have an effect.
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