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Hi everyone, I am currently struggling with several issues regarding the ZEBRA OTA Service in MobiControl 2024.1.2 and wanted to reach out to the community to see if others are experiencing similar roadblocks. We are seeing the following behaviors across our fleet: OTA Device Sync Errors: Frequent synchronization errors when communicating with the FOTA service. "Update Pending" Stalls: Devices remain in an "Update Pending" state for an extended period. In most cases, they never actually start the update and eventually flip to "Update Failed." Artifact Download Failures: For certain firmware versions displayed in the console, the installation fails completely. The error logs usually indicate that the artifact could not be downloaded, even though the version is listed as available. What we’ve tried so far: Restarting SOTI Services (multiple times). Attempting to reset the OTA Service (which often gets stuck on "Reset is in progress"). My questions to the community: Have you seen this "Update Pending" loop recently? If so, did you find a way to "nudge" the devices to start the download? Are there specific network requirements or firewall exceptions for the artifact download servers that might have changed recently? Is there a known stable MC Agent version that handles FOTA more reliably for Android Enterprise? I would appreciate any tips, workarounds, or experiences you can share!
Hi, in the release notes for MobiControl 2025.1 is mentioned: Use Zebra LifeGuard Without Google PlayThis feature allows administrators to automatically provision the Zebra enrollment app for Zebra LifeGuard as an Enterprise app via App policy without compromising security compliance and avoid interfacing with Google Play services. How does this actually work? I don't find anything more about it, then just this entry. If I choose an Enterprise app it either needs an APK or an URL to download the app?
Hi all, we, as a partner, are facing the challenge of remotely upgrading Android 10 and 11 devices to Android 13. Affected are different customers with different devices. Mainly Zebra devices but also other OEMs. It is not possible to perform the upgrade via LifeGuard OTA, configured in the MobiControl console. Neither it’s possible to transfer the OS ZIP file to the device and start the upgrade via script. Crucial for this is the change from full disk encryption to file based encryption from Android 11 to Android 13. All our customers want to upgrade their devices OTA, without any interaction directly done on the devices. They have hundreds and thousands of devices, distributed all over the world. A workaround from Zebra is provided to prevent data loss: https://supportcommunity.zebra.com/s/article/000027787?language=en_US But for this workaround, its complex to set it up in the first place and according to reports it comes with problems and bugs during and after the upgrade process. To get a clean upgrade and SOTI enrollment, it is recommended to factory reset the devices, upgrade them, and reenroll them in SOTI. Because of the manual processes, it is not suitable for our customers. Even by configuring the processes in tools like StageNow, there are sill too many manual steps involved for the end users. What are your experiences with that topic? Do you have any solutions or workarounds? I would love to hear how other partners or customers are solving that. Thank you in advance.
Hi, is it possible to use maintenance windows with Zebra Lifeguard OTA? I've tride setting a window with the "Managed Google Play" config and with the "System Update Policy" configuration. But no luck, the firmware upgrades starts immediately. I would prefer scheduling and doing the upgrades at night. Using v.15.3 on Zebra Tc52 devices with 8.1.0.
Hi all, i set up Zebra FOTA in our environment including the additional apps (mandatory; claim device; no Token set(?)). How can i now start the update?
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