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I do not believe there is a way at this time but I would like to see if we would be able to customize some of the settings when it comes to sending messages via SOTI. I have seen issues with a back log of device messages when the users are sending messages to devices as they are always using the "Until user presses OK" option. I would like to restrict some of those choices without loosing the ability to send messages. Additionally If I could restrict the "Queue message for delivery to offline devices" While I understand that this is solely user driven it would be a great help.
Hello, we are using Kiosk mode on Zebra TC56 device with android 7.1.2 and Mobicontrol v. 13.5.1 and we have problem with changing default application for messaging (com.android.mms). We have our own app for text messaging and when we start it there is a message "Change SMS app? Use app xy instead of Messaging as you SMS app?". Problem is that this message dissappear immediately (probably security function of Kiosk mode?) and it is not possible to accept the change. When we turn off Kiosk mode as administrator and try to start our app from android enviroment mentioned message (Change SMS app?) doesn't dissappear and we can accept it. But it would be quite hard to do this manual change on about 2k devices in production eviroment. We tried to uncheck "Activity Suppression" in advanced Kiosk mode settings which resolved our current problem. But another problem arose. The new one is with bluetooth pairing. Window with pairing code is somewhere "under" Kiosk mode layer so it is not displayed and we have to turn off Kiosk mode again and check pairing window. Can someone help us with this issue? Thanks, Michal Frgelec
We are currently experiencing some issues when sending messages through Soti. If the devices are on standby and you send a message when the device is in this state, when you unlock the device from the standby state the message appears for a split second and then moves off the screen moving from right to left. If you then send a second subsequent message – when the device is unlocked and not on standby – the first message sent when the device was locked is received by the device followed by the second subsequent message. We have noticed that when we remove the LockDown profile we have in place, the messaging service works as expected, with no further issues. In our Lock Down profile I have tried to change varying settings, but the issue still occurs. Have you ever seen this behaviour before? I have spoken to support and they have tried sending some scripts related to disabling doze mode, and have also edited the Feature Control – however it is still an issue. Is there anything you can suggest? We are using MobiControl version 15 and our agent version is 14.1.6.1018. Our devices are Samsung Galaxy A50 devices on Android version 9.0. We are using Android Enterprise. Thank you ECMVDS
is there a way to have an audio alert for the messages sent from the Soti console? i have some departments this would be really handy for, but will be useless if they don't see the alert until the go to use the device. i've tried with multiple options in the "send message" field and all come through silent
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