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Hello, for security purposes my team is reviewing traffic allowed on our firewalls. Regarding MobiControl, currently traffic is allowed on TCP ports 5494, 443, 80 and 62412 on our firewalls between our Android devices (with MobiControl Agent) and our SOTI Deployment/Management server (On-Premise v14.3). Traffic is allowed in both directions. I found some information regarding Network Ports on soti.net but I would like a confirmation before doing any change on our infrastructure : - Is TCP port 62412 related to SOTI Mobicontrol ? I did not find any information regarding this specific port ? It may be an error we did in the past and probably not related to MobiControl. - Is there any traffic on TCP port 80 (HTTP) between MobiControl Devices Agent and SOTI servers ? We used to allow it but it seems like only ports 5494 and 443 (HTTPS) are used, could you confirm ? - Do we need traffic allowed in both directions ? Thank you for your help, Maxence
Hello, How to know if the devices that are connecting to Wifi have network band (2.4GHz or 5GHz).In case of configuring 2 band 2 different SSIDs for differentiation, it does not matter.But if the case of configuring the 2-band network with only 1 SSID, I don't know how to check if the device is connecting to Wifi at 2.4GHz or 5GHz. Thank you.
Hello, We've got a customer with Android 5.1.1 and Android 9 Samsung Galaxy Tab Active or Tab Active2-tablets and we're having a lot of trouble with a certain network provider abroad. The tablets automatically choose this provider (roaming is active) since it seems to have the best coverage, yet certain connections will still get blocked. Calling and sending text messages works perfectly fine, but sending simple .gif files through our own application already proves to be difficult. Sadly, MobiControl will lose all connectivity. Our own current provider can't do much to help, other than to keep complaining to the foreign provider. We've changed our own application to withhold certain files until a different network is chosen, but with users spending a lot of time in this country this isn't a truly viable option. These tablets are running in Lockdown mode and the users aren't permitted to change other settings than the MobiControl Settings Manager has to offer (volumes, display, bluetooth, wifi). But, if they were able to alter settings, they'd be able to manually forcefully change the active network to whatever else there's in range. As soon as a different network is chosen, all connectivity restores. Now, my question to you: Do you know of any shortcut or intent with which we can add a button to the lockdown screen which in turn leads to the option to manually select a network? Preferably in such a way that other settings are still hidden or blocked? Thanks in advance for thinking along. Kind regards,Theun SchellekensMobiCoach B.V.
Hi, We are having an issue where our Samsung Galaxy Tab A users are on the field and when they change between store wifi and mobile data (and vice versa), they're being chucked back to the Lockdown screen and it starts refreshing. This happens every time and has been confirmed on all devices including the test one I am using. We are running Android 8.1 and MobiControl 13.6.0 Build 1476. Is there a way we can stop it doing this refresh when they change network connections? Any help will be much appreciated! Kind Regards, Josh
What do I need to open for MobiControl to communicate internally or externally.
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