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I must be missing something obvious here. I have a test Android Plus device (Samsung ELM v14.4 agent) running in lockdown mode. I have security settings requiring an alphanumeric password. We are looking at using this on 1 group of devices. Assuming the device is locked, and being that the password is set by the user, how am I supposed to remote control the device when the user isn't logged in? I won't know the password, when I try to unlock it prompts me for it. I know I can remove the password but this then means the user has to set it again. Even when I do remove the password, when the user tries to set it again, while is user mode the user will be told they cannot change the password due to device permissions. I expect I must be doing something wrong, setting something wrong as it seems unnecessarily clunky and not thought out on how this operates at the moment.
I'm trying to install MobiControl agent on Samsung Galaxy Tab e. I have this profile on 31 other tablets, with no issue. Now when I try installing to new tablet, it appears to install successfully until I get to this message: Password policy pending - Password does not conform to password policy Password requirement - new password must be specified that meets the following criteria: must be at least four characters, requires numeric characters. In profile, authentication, I have a four digit code for the admin password. I have to perform a hard reset because security policy prevents changing settings, so I'm unable to go to settings to do a factory reset. Tried different versions of MobiControl agent, they all do the same thing. It is partially installed because I'm able to see it in my list of devices, and I'm able to remote control it. I had this issue a while back when trying to install a newer version of the agent (13.6), but then backed down to 13.5.1 and it was fine. This issue I'm having now started after I cloned the profile to make a separate but similar profile to another group of tablets. I installed the agent using the new enrollment username and password so that it receives the new profile. When I received the password policy error, I tried again with other agent versions, but same result. After the last hard reset, I installed the original profile using the original enrollment username/password. Now that is getting to the same spot (Password policy error) and I can't continue. I know the four digit code works, because I tested it on a working tablet. I don't know how modifying the clone profile affected the original profile, but somehow it did. Any help would be greatly appreciated.
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