I must be missing something obvious here. I have a test Android Plus device (Samsung ELM v14.4 agent) running in lockdown mode. I have security settings requiring an alphanumeric password. We are looking at using this on 1 group of devices.

Assuming the device is locked, and being that the password is set by the user, how am I supposed to remote control the device when the user isn't logged in? I won't know the password, when I try to unlock it prompts me for it. I know I can remove the password but this then means the user has to set it again.

Even when I do remove the password, when the user tries to set it again, while is user mode the user will be told they cannot change the password due to device permissions.

I expect I must be doing something wrong, setting something wrong as it seems unnecessarily clunky and not thought out on how this operates at the moment.