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Hello, has anyone encounter the issue where the backbround service & agent only start if the device was once unlocked after a restart?
I must be missing something obvious here. I have a test Android Plus device (Samsung ELM v14.4 agent) running in lockdown mode. I have security settings requiring an alphanumeric password. We are looking at using this on 1 group of devices. Assuming the device is locked, and being that the password is set by the user, how am I supposed to remote control the device when the user isn't logged in? I won't know the password, when I try to unlock it prompts me for it. I know I can remove the password but this then means the user has to set it again. Even when I do remove the password, when the user tries to set it again, while is user mode the user will be told they cannot change the password due to device permissions. I expect I must be doing something wrong, setting something wrong as it seems unnecessarily clunky and not thought out on how this operates at the moment.
Hello, I have two different LG G7 that have a password lock set on. For one, I was able to use the reset passcode feature and make my own code and unlock the phone. For the other, it fails every single time. The only thing I can find is that there are two different agent versions, but when I try to upgrade the agent it doesn't seem to have any effect.
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