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Our MobiControl-Environment is fully firewalled, with 14.3 there is this new functionality for Agent Updates but "agent update service" isnt using any SOTI-Services FQDN or Loadbalanced IPs as in: https://www.soti.net/mc/help/v14.3/en/index.html#setup/installing/soti_services.html In Server-Logs i observed that Management-Services / Deployment Server tried to connect to Amazon AWS over several IPs. Has some one figured out the FQDN for "agent update service" or can someone from support give us a full list of loadbalanced IPs?
I have some idea but can you verify or add some to it? For Agent Builder a.) Android - MC Server connects to this service to download or build the device agent. b.) Windows - MC Server connects to this service to download or build the device agent. c.) iOS - ? d.) Linux - ? For Enrollment Service a.) Android - MCagent connects with Enrollment Service to locate the MCserver based on the Enrollment ID b.) Windows - ? c.) iOS - ? d.) Linux - ? 3. Location - How does SOTI location service work? what are the components it communicates with? For Messaging Service a.) Android - you can send message or script via platform notification service (GC2M)b.) Windows - ? c.) iOS - ? d.) Linux - ? For Skins Service a.) Android - you can download skins that will be shown when doing remote control. (So you can also use the hardware buttons) b.) Windows - you can download skins that will be shown when doing remote control. (So you can also use the hardware buttons) c.) iOS - ? d.) Linux- ? And If we want an offline instance, we can just sideload the device agents, skins, and pdb.ini file.
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