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Good Afternoon. We have a system update policy in place on our Samsung devices. I have gone into the profile and extended the policy another 90 days. However, 76 devices are showing "Install failed" Is there a way to retry this without revoking the entire profile? We use only 1 profile that includes a simple kiosk screen and our configurations.
I have a Samsung Tab A7 lite on android 12. We currently have a profile with a lockdown and System update policy. The policy is set up to postpone software updates from February 7th to April 30th. Today, Feb 21st I had a device prompt me to update to Android 13 while in user mode. It looks like the update went through. We are trying to avoid and postpone Android 13 for the time being. Can someone take a look at our Update Policy and insure we set it up correctly? I have an spoken with a Soti rep during the set up of the policy and at the time he said it looked good. edit: this device does have 3 profiles assigned to it. With only one of the three profiles having the System Update Policy configured. Do we need to configure it for each profile?
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