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Hello, We are currently using a mixture of Telecom Expense Management (TEM) and a simple HTML lockdown we've developed internally. The issue we are currently facing is since we have such various devices in our possession, developing a lockdown and system to issue it is challenging. We currently only have one lockdown profile and this has some issues with some models. We've discovered today that some of our devices have different application names for the dialer. One uses "com.samsung.android.dialer" and the others seem to use "com.samsung.android.contacts/com.android.dialer.DialtactsActivity" from my testing. Is it possible to include two package names in the lockdown but only show the one installed on the device? I'm not entirely against having another profile, but I feel like it might be more work in the future if we ever need to modify these profiles later on. Another issue that we've encountered is that the user cannot modify settings on the device. I believe in the past they were able to modify the device settings unless we checked the "disable settings changes" under the status bar in the lockdown menu. I could technically install the SOTI settings application, and will likely do so, but it does not have the ability to adjust the hotspot on the device and some of our users need access to modify the hotspot settings. MobiControl Version: 14.4.8.1043 Agent version: 14.1.8.1111 Models: S7, S8, S8+, S9, S9+, Note8, Note9, Note10, A50 (some models are AT&T firmware and some unlocked) OS: 7.11, 8.0, 8.1, 9.0, and 10. DA+ 95% majority, only about 10-11 devices enrolled with AE.
I have two telecom expense management rules setup. To control data usage the first one will activate at 75% of their monthly data usage and relocate the user to a special group that has more limitations on what they can use. I also have a second rule setup that is pointed to the group that the first rule moves the device into and this rule is setup so that it will move the user into yet another group that further limits what they can use, this occurs at 100% of their monthly data usage. The issue I have is that the second rule does not appear to work. I was wondering if anyone else has setup something similar to this and had it working or if it is even supposed to work like this? The reason for having two rules instead of one rule with a soft and hard limit, is that in order to have each rule relocate the device to a different group it needs to be setup in the hard limit section of the rule. This is required as the groups that the phones are moved into with each limit being reached is a tiered setup in which at 75% only some features/apps are blocked but when they reach 100% they should go into another group where the majority of data consuming apps are blocked.
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