Two telecom expense management rules

T
Timothy
KSR International

I have two telecom expense management rules setup. To control data usage the first one will activate at 75% of their monthly data usage and relocate the user to a special group that has more limitations on what they can use. I also have a second rule setup that is pointed to the group that the first rule moves the device into and this rule is setup so that it will move the user into yet another group that further limits what they can use, this occurs at 100% of their monthly data usage.

The issue I have is that the second rule does not appear to work. I was wondering if anyone else has setup something similar to this and had it working or if it is even supposed to work like this?

The reason for having two rules instead of one rule with a soft and hard limit, is that in order to have each rule relocate the device to a different group it needs to be setup in the hard limit section of the rule. This is required as the groups that the phones are moved into with each limit being reached is a tiered setup in which at 75% only some features/apps are blocked but when they reach 100% they should go into another group where the majority of data consuming apps are blocked.

7 years ago
Android
ANSWERS
SS
Support Staff Account
7 years ago (edited 7 years ago)

Hello Timothy, 

Your use case is a common one for customers using the TEM feature in MobiControl.  Having the devices relocate after a soft threshold and then again after a hard threshold with various restrictions at each level, is a great way of managing your companies data, especially when they are setup properly and work as expected.

To help us troubleshoot your configuration perhaps you can provide us more information on the device O/S, the version of MobiControl and the agent version you are using on these devices.

Regards,