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I have a Samsung Tab A7 lite on android 12. We currently have a profile with a lockdown and System update policy. The policy is set up to postpone software updates from February 7th to April 30th. Today, Feb 21st I had a device prompt me to update to Android 13 while in user mode. It looks like the update went through. We are trying to avoid and postpone Android 13 for the time being. Can someone take a look at our Update Policy and insure we set it up correctly? I have an spoken with a Soti rep during the set up of the policy and at the time he said it looked good. edit: this device does have 3 profiles assigned to it. With only one of the three profiles having the System Update Policy configured. Do we need to configure it for each profile?
Hello Soti User,We use Soti Mobicontrol version: 14.3.0.3144 and manage Honeywell CT60 with Android 9 with the latest firmware (HON660-P-88.00.08-(0111)) and Agent 14.3.0.1000 In Mobicontrol we have registered the users with the corresponding device.But now we wanted to change the user again.This is currently not possible. The LDAP AD connection works, we select the new user, click on save. Then click on the "Refresh" icon and the setting is back on the old way. Deleting the settings with the trashcan icon also isnt working there.Is there a known error or a solution for us how to change the users without them returning to the old value?Unfortunately Mobicontol does not read the firmware version correctly. I have installed the 0111 firmware, via remote maintenance this is also shown to me.But Mobicontrol sometimes reads the old version "OEM version 88.00.03-(0032)".Therefore I have created a custom defined attribute "Newest Firmware?"After each update I manually set the value to True. But there are also problems here. In the device overview of many devices it says that the value of the attribute is unknown. But if I click on the device and scroll to the user-defined attributes, it shows me the correct value there. Many thanks and greetingsMaik
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