Hello Soti User,

We use Soti Mobicontrol version: 14.3.0.3144 and manage Honeywell CT60 with Android 9 with the latest firmware (HON660-P-88.00.08-(0111)) and Agent 14.3.0.1000

In Mobicontrol we have registered the users with the corresponding device.But now we wanted to change the user again.
This is currently not possible. The LDAP AD connection works, we select the new user, click on save. Then click on the "Refresh" icon and the setting is back on the old way. Deleting the settings with the trashcan icon also isnt working there.
Is there a known error or a solution for us how to change the users without them returning to the old value?

Unfortunately Mobicontol does not read the firmware version correctly. I have installed the 0111 firmware, via remote maintenance this is also shown to me.
But Mobicontrol sometimes reads the old version "OEM version 88.00.03-(0032)".
Therefore I have created a custom defined attribute "Newest Firmware?"
After each update I manually set the value to True. But there are also problems here. In the device overview of many devices it says that the value of the attribute is unknown. But if I click on the device and scroll to the user-defined attributes, it shows me the correct value there.

Many thanks and greetings
Maik