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Scripts not working

T
Thomas
Thomann GmbH

Hello,

I'm using Soti Xsight for remote controlling our Mobicontrol devices. Mobicontrol and Xsight are installed on prem in the newest versions.

Now when I use Xsight and click the three dots to send for example: "Turn Kiosk Mode Off" I get an error message "Error: Error sending the Disable Kiosk Mode action".

Sendings this from Mobicontrol UI is working fine. Some time ago both ways were working just fine. The last change I can remember was setting up the SSL connection for Mobicontrol.

Hope you have an idea.

thanks in advance

a year ago
SOTI XSight
ANSWERS
A
AKMOD@SOTI
a year ago

Hi Thomas,

To help us understand your situation better, could you kindly provide some more details about the issue you're facing? Information such as:

  • Version of MobiControl and Xsight.
  • Are you able to use script in kiosk? try script : notify kiosk on|off.
  • Are you able to bypass kiosk mode when you are using Admin mode?
T
Thomas
a year ago

Hi, 

sorry for my late answer. 
Soti Xsight is on Version 24.0.2.599
Soti Mobicontrol ist on Version 2024.1 Build 1052

Out of the Mobicontrol WebUi I can use Turn Kiosk Mode off with no Problems.
Only when I'm remote on a device using Xsgiht an click the three dots chosing turn kiosk mode off and other scripts I get the following error.

In previous Version this just worked with no Problems.

A
AKMOD@SOTI
a year ago

Hi Thomas,

The image you shared is not visible so could you kindly share it again so that we can have a better understanding of the issue

T
Thomas
a year ago

I attached an Image showing the message. It pops up when Turn Kiosk Mode Off is or on is pressed. When I send a script there's no message, but the script is not working. 

It seems Xsight Remote has no access to run scripts anyore.
Direct from Mobicontrol both works fine.

A
AKMOD@SOTI
a year ago

Hi Thomas,

I feel thorough investigation might be needed on this matter. I would highly recommended that you log a case so that we can delve deeper into the matter.

We request you to please raise a support case at log a case so that our agent can work on your query as quickly as possible

Kind Regards,

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