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Hi, Im trying to figure out why I cannot send files to my devices via remote control. It has worked before on a network with no restrictions. As soon as I change to the production network (that is restricted to only specific ports for SOTI products), it stops working. "Unexpected error".I must have missed a port?We are allowing outbound 5394/5393 and outbound 443.
I have one user who received a new laptop recently and SOTI XSight is stuck on waiting to connect for any device he tries to remote into. we have tried in Google chrome and also in Edge and both are giving the same message. We also cleared cache, cleared cookies, and restarted the computer. He can use the legacy plug in but the web based version is not working. The XSight screen pulls up but it doesn't move pass "connecting, waiting to connect with the device". We have tried remoting into a Zebra device and a Samsung device and both are giving the same message. He is the only user having this issue. Any ideas anyone?
I tried to generate Soti Xsight agent for a customer but was unable to publish it as the publish option was greyed out.
Can SOTI XSight Agent be deployed into Android Work Profile to collect data and analytics on app usage and data usage on the Work Profile only?
I'm running the live view XSight function as a dashboard to keep track of our Android devices across our operation but it times out after 5-10 minutes, which defeats the purpose. Ideally I would like to have it running continuously so we can better monitor our devices but I cant find anything about how to make that happen, is there a setting in a funny place or a script I can use?
Hello, I'm using Soti Xsight for remote controlling our Mobicontrol devices. Mobicontrol and Xsight are installed on prem in the newest versions. Now when I use Xsight and click the three dots to send for example: "Turn Kiosk Mode Off" I get an error message "Error: Error sending the Disable Kiosk Mode action". Sendings this from Mobicontrol UI is working fine. Some time ago both ways were working just fine. The last change I can remember was setting up the SSL connection for Mobicontrol. Hope you have an idea. thanks in advance
Hello team, I've already deployed the SOTI XSight agent in my device. The agent is correctly installed in the device and i can watch it in the main superior panel but, i cannot watch it in the list located in the bottom. So... due to this issue i cannot see the app data usage. Can you help me?
Hi Everyone, I have a NFR OnPremise Installation for testing purposes. I want to use the Remote Control Web based feature. xSight is useabale without an active license (for RC) so I just installed xSight. Now I have the issue that I can't use the webbased remote control.I have an endless loop which where I can see that the URL is changing the whole time. My browser is white. Does anyone have an idea which I did wrong while the installation? Thanks for every advice!
We have about 50 Honeywell ck65 scanners available, and using xsight for inventory. We noticed that the scanners regulary added in the watchlist with device drops. What is the exact definition of device drops? How do they measure this, especially from honeywell devices. Is there something in the scanner for setting the treshold for example?
Hello, I would like to access soti insight but there is a dns problem. How can I access it? Can you send me a link? I have a link in my "Soti One" but it can't resolve it. Thanks in advance.
I'm not seeing the data usage for the Android OS updates. There's a big gap in the total data used and what is being broke down into categories. Example: Total Data used is 2.82 GB Top App Usage is 1.95 MB Where is the rest of the usage coming from?
GM Everyone. How can i get the report of weblink usage like how long been utilized / active state for iOS devices. We see SOTI Xsight is available only Andriod for now and not for iOS platform. Do we have any options to get the report. Thanks in advance !!!!
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