SOTI Pulse Logo

xsight network ports for file transfer to device

NS
Nathalie S

Hi,

Im trying to figure out why I cannot send files to my devices via remote control. It has worked before on a network with no restrictions. As soon as I change to the production network (that is restricted to only specific ports for SOTI products), it stops working. "Unexpected error".
I must have missed a port?
We are allowing outbound 5394/5393 and outbound 443. 

network ports xsight file transfer Remote Control
7 months ago
SOTI XSight
ANSWERS
A
ABMOD@SOTI
7 months ago

Hi Nathalie S,

Thank you for posting on SOTI Pulse.

Please refer to the following help documentation for details on the ports, protocols, and communication directions used by XSight:

🔗 SOTI XSight Architecture Overview

Feel free to reach out if you need further assistance.

Regards,

NS
Nathalie S
6 months ago

i have already check that, its not that helpful

A
ABMOD@SOTI
6 months ago

Hi Nathalie,

Apologies from our side if the documentation was not helpful.

We request you to please raise a support case at log a case so that our agent can work on your query as quickly as possible.

Regards,

Similar Discussions