Recommended workflow to remove Android Enterprise device from Mobicontrol

JW
Jake Ward Bronze Contributor
Cambridge Cognition Limited/Sprint

Hello, I just wanted to confirm the best way to remove a device fully from Mobicontrol if enrolled as Android Enterprise (using afw#).

We have tried:

  • Wipe the device in Mobicontrol console
  • Delete the device from Mobicontrol

However some of the devices have reappeared after being booted. We think this may have been due to the devices being off/offline when the commands were sent. Would the above process be best if the devices are turned on at the time?

2 years ago
Android
ANSWERS