Remove Mobicontrol Android Enterprise

T
Timothy
KSR International

Hello,

I was wondering how would you go about removing SOTI mobicontrol entirely from a device that was setup and enrolled under Android Enterprise using the afw#mobicontrol at initial phone setup?

I'm hoping there is a way to do it without wiping the phone as I have deployed a few phones setup this way already and need to remove the software from them without removing anything else from the phone.

If it helps the phones are Samsung Galaxy S7's running android version 7.0 or 8.0.

Thanks,

Timothy

7 years ago
Android
ANSWERS
RC
Raymond Chan Diamond Contributor
7 years ago (edited 7 years ago)

By design, Android Enterprise device prepared using the afw#mobicontrol at initial phone setup is for corporate-owned device requiring high controllability from MDM/EMM and high security of the WHOLE device.   Sensitive and/or corporate-owned  enterprise apps and data should all be deployed and controlled by MDM/EMM policies.  

It is possible to just delete the device from your MobiControl web-console, and  the device agent will prompt device end-user for a new enrollment ID.   One can choose to ignore it forever and continue using the device without factory reset.  However, all enterprise apps and data previously deployed with MobiControl policies will be removed by default, unless previously configured by corresponding MDM policy to remain.   All Apps from Managed Google Play Store associated with the automatically assigned Google account from MobiControl should also be deleted automatically.  If additional personal Google account has been added to install some personal apps from the public Google Play Store, those personal apps will remain intact.

All the removed apps and contents are expected behaviour by design to protect enterprise asset and data.  If an Android Enterprise device is retired and not for dedicated secured Enterprise use any more,  the device can be factory reset to make it behave like a consumer-grade device again.   This behaviour is similar for enterprise devices on iOS platform - supervised DEP devices need to be factory reset to retire or redeploy them for non enterprise use.

If you have other special reasons or requirements, please elaborate your use case.  Maybe, you should not have prepared your device into this Android Enterprise managed-device mode in the first place if your understand this AE-MD mode is not for your use case.

T
Timothy
7 years ago

Thanks for the answer, I figured that would be the case, I just wanted to be sure there wasn't anything I was missing in how I could remove it.