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Allow Smart Switch on Android COPE devices

JV
Joyce van Geel
DE EFTELING BV

Hi,

We're using Soti 15.3.0.6713 and we've enrolled some Android Enterprise devices as Corporate Personal (COPE).

We've been trying to install Samsung Smart Switch on the devices because in case of a phone replacment we would like to be able to restore data, pictures, whatsapp, etc. 

When we install Smart Switch we get an error that the app cannot be installed. 
I read on the forum that we might need to install Samsung Knox Service Plug-In app first and enable the "Allow Smart Switch" option. See the solution on this topic: https://discussions.soti.net/thread/allow-smart-switch-on-samsung-android-enterprise-devices/?quote=c021520b-a1c8-4408-ba0e-1b06063b5c51#createpost 

When we set Knox Service Plug-In in the App Policy we cannot enable an option Allow Smart Switch. 
Is that because of our COPE enrollment or is it somewhere else in Soti version 15.3.0.6713?

4 years ago
Android
ANSWERS
D
DRMOD@SOTI
4 years ago

Hi Joyce van Geel

Thank you for your question. Considering that your devices are “Fully Managed with Work Profile”, I have found that Smart Switch is not available on this condition. https://docs.samsungknox.com/admin/knox-platform-for-enterprise/kbas/kba-360041291294.htm

On the other hand, I found this article which can give an alternative https://docs.samsungknox.com/admin/knox-manage/kbas/kba-294-how-to-enable-smart-switch-knox-manage.htm  

According to this, please try the following:

Go to APP POLICIES > Select policy name> Click on edit > APPS > Samsung Smart Switch(configure) > Managed App Config> enable Managed App Config and Allow Smart Switch Run

Please let us know the result.

Hope it helps.

D
DRMOD@SOTI
4 years ago

Hi Joyce van Geel,

Following up on your post. 

I would like to know if you were able to test the solution provided and if this solved the issue. Thank you.

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