SOTI Pulse Logo

Android Enterprise - Google Play "Your administrator has not given you access to this item"

WC
Will Crookes
Ocado Group plc

Hi,

I'm using Android Enterprise to run a fleet of CT50s and CT60s. However, I recently enrolled a couple of devices, which won't install the applications from the Playstore. They're appearing in the App Catalog fine, but when I go to install, google play says "Your administrator has not given you access to this item".

This is now happening on all new devices I enrol, but existing ones are still updating apps that are already installed.

Does anyone have any idea what the problem might be?

I'm using SOTI 14.2.1

Many thanks

android-enterprise google-play managed-google-play
6 years ago
Android
ANSWERS
P
PRMOD@SOTI
6 years ago

Hello Will, 

Thank you for your post. 

We have seen this a couple of times in other environments and different steps were tried to solution them. 

I am going to list them here and also suggest you to get in touch with Soti Support and we can discuss this in more detail. 

- Create and set up a new App Catalog rule (same set of apps) using the old/original binding. (Should be the easiest to test)

- Create a new google binding and set up a new App catalog rule to have the same set of applications. 

- There was one instance where MobiControl upgrade to the latest version fixed the issue. 

Please let me know if you have further questions on this. 

Please feel free to contact Soti Support and discuss which of these options would be viable for your setup and environment. 

PR

Similar Discussions