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Installation issue of Enterprise application

F
Farid.S
Indestat SAS

Hi,

I'm using SOTI cloud server v14.4.9 with Samsung Xcover4s devices enrolled with Android Enterprise agent (14.5.3.1017) and which are on Android 10 version.

I tried to push an apk through application catalog / "Enterprise Applications" type but it seems like the apk isn't transmitted to devices.

If I check logs of devices I can see the line below:

Device is missing mandatory application

As I set the application as mandatory I should get the apk on SOTI agent menu of the device under "Application catalog" menu but nothing appears.

I tested to install manually the same apk directly on the device with usb cable and it works.

This is the first time I try to push an apk through "Enterprise application", when the apk is available on PlayStore I used to go through "Managed Google Play" and then the apk are pushed correctly.

Could someone help me with this issue?

Thanks

android-enterprise application-catalog install-apk
4 years ago
Android
ANSWERS
MD
Matt Dermody Diamond Contributor
4 years ago

If you actually have an APK and want to install it directly on the devices the I recommend that you use the Package Builder and convert the APK into a Package to be delivered to devices via Profile. 

F
Farid.S
4 years ago (edited 4 years ago)

Hi Matt,

Are you sure that's better?

Application catalog rule is supposed to avoid all this kind of stuff that we used to do with Android+ devices.

As we pay for a service, I think that's better to know why this functionnality isn't working...isn't it?

In mean time I think that I've found the issue:

{"RuleType":AndroidApplicationCatalog,"DeviceFamily":AndroidPlus,"Pagination":{"Start":0,"Limit":50},"RequestId":ext-comp-1272,"Category":0,"StartTime":6/30/2021 10:00:00 PM,"EndTime":7/2/2021 9:59:59 PM,null}

It seems like Enterprise Application is working only with Android+ device type.

I targetted an Android+ device and I confirm that the apk is pushed as expected.

MD
Matt Dermody Diamond Contributor
4 years ago

Yes. I think that Package based APK installation is absolutely superior to the Application Catalog method as you can use Profiles to specifically target devices and can have all of the controls of scheduling the Profile assignment so you can dictate exactly what devices get the app and when that installation occurs. 

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