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Android Devices Enrollment in China

BY
Bar Y.
Raval Ltd.

Hello,

We have recently received new devices to our site in China and would like to enroll those devices to our SOTI MobiControl.

We are having issues as Google playstore is blocked in China.

Is there a known way to perform this action on the following model:

Unitech EA660 Android 13

We have several Zebra devices enrolled in China using the StageNow app, is there a similar app for other devices? 

trying to install the App directly on the Android Phones keeps showing the following error-

Uninstalling Application, Your Device is already Configured for Enterprise.

This application will be uninstalled and your device will be managed within the Work Profile.

we noticed the device seem to have GSM installed so we tried to use the afw#mobicontrol, but it is blocked as expected.

Thank you.

enrollment china
4 months ago
Android
ANSWERS
RS
Rafael Schäfer
4 months ago

I'm not familar with China enrollment but have you already tried to enroll using QR-Code enrollment?

BY
Bar Y.
4 months ago

Thank you for replying,

We did not try enrolling using QR-Code Enrollment, we will do so now!

I have to mention that the device in China was supposed to not have GSM on it from the Vendor but apparently arrived with GSM nonetheless.

i hope this does not stops the QR-Code enrollment from working

RS
Rafael Schäfer
4 months ago

I think (but never tested as i don'T have devices without GMS) QR-Enrollment should be independent as this happens already on the welcome screen.

BY
Bar Y.
4 months ago

It seems the QR enrollment still fails as it tries to go to Google, and that is being Blocked Regionally, saddly.

RS
Rafael Schäfer
4 months ago

Ensure you define to grab the device agent from somewhere else in the QR.

RC
Raymond Chan Diamond Contributor
4 months ago

Officially, you can choose to use Android Classics OEM specific device agent and forget about  app deployment or upgrades of bundled apps from Google Play Store.

Unofficially, if the access-point for your devices (Unitech EA660 Android 13 with International firmware version, and not with special firmware version for China)  has access to "special" VPN services for connection to the outside world (including but not limited to Google Play Store and other backend servers) , then there should be no problem enrolling normally with Android Enterprise device agent and deploying/upgrading apps from Google Play Store.

BY
Bar Y.
4 months ago

we are trying to perform the enrollment Offically, but the Agent keep crashing and/or saying it is not compatible with this device (Unitech EA660, Android 13) 

is there another way? or maybe another Agent or anything else we can try? we are loosing faith with this Device..

 

btw should we try Enterprise or Classic Android Enrollment? the device comes with International firmware version with GMS.

RS
Rafael Schäfer
4 months ago

I would recommend Enterprise as Classic is outdated and Enterprise the one developed further.

AS
Alin Sfiriac
4 months ago

you can try to use StageGO tool from Unitech. 

https://www.ute.com/en/products/detail/StageGO

Seems similar to Stagenow from Zebra.

We have Zebra devices in our China locations, all without GMS, but enrolled as Android enterprise using Stagenow tool. 

BY
Bar Y.
4 months ago

Hey Alin,

We did not manage to figure StageGO and how to create a user for that, do you have an idea?

A
ABMOD@SOTI
4 months ago

Hi Bar Y,

Thanks for posting on SOTI Pulse, Thanks Rafael,Raymond and Alin for responding to the post, your expertise and willingness to help are greatly appreciated!

Have you had an opportunity to test the suggested solutions by Raymond and Rafael, and has it successfully addressed your query?

If not, or If you have any additional questions or concerns, please don't hesitate to reach out. We're dedicated to providing assistance and support.

BY
Bar Y.
4 months ago

Thank you, we are in the process of attempting to enroll without GSM using the QR code enrollment, i will post if it succeed.

A
ABMOD@SOTI
4 months ago

Hi Bar,

Just checking in to see if the QR code enrollment without GSM was successful. Let us know if you still need any assistance.

BY
Bar Y.
4 months ago

we had no sucess to enroll to SOTI, this device only comes with GSM, since this was a first device for testing purpose, we decided on trying another device from Zebra brand, as we have other Zebra devices we work with currently.

 

Thank you, you may close the post

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