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We are trying to build Web Apps that we can deploy through MobiControl but setup in Managed Google Play but the section that is used for the Web Apps is missing. On the support article provided by Google, they mention getting in contact with your EMM provider but word is one of our guys just setup the account so I am not sure where to go from here to get this enabled.
Hello all; I'm hoping someone can point me in the right direction. I've got a set of Samsung Android Tablets, running the latest Android version, that just won't automatically install the apps designated as Mandatory installs through the Application Catalogue rules. To add to the oddities, on Monday i had another batch of the exact same model and version, but those applications did install without a problem. When i take a look through the logs on the MobiControl console, it reads "Device is missing mandatory application", but that's all the information given by the log. What am i missing? What could have changed from Monday to today that is causing these tablets to not automatically install the mandatory applications? Thank you for any assistance.
I've only recently started to dabble into Android Enterprise (in which I have gone via Managed Google Play). One of my customers need their own Gmail accounts signed in to the devices alongside the Managed Google Account, but for some reason when they're adding their Google account, the AFW one seems to be removing?I suspect they're deleting the account as there doesn't appear to be a way of stopping them from deleting accounts but you can change whether they can add accounts. Can someone point me in the right direction here?
Dear All, We are using Mobicontrol 15.3.0.6713 and there cases of Android Devices where some apps are not updated regardless if the relevant setting is set to always update. is there any way to check / control this and also any way to force the update for all devices from time to time? Best regards
We are having issues enrolling Samsung A32 devices into Mobicontrol, the process fails on the creating google account part, we have been able to enroll other device models using the same rule, bot running Android 11 but the A32 devices always fail on the account creation, in the logs is a 'Empty Token' error. Has anyone had a similar experience and managed to resolve?
Hi, one of our clients has a use case where they want to enroll their devices into MobiControl, but they also want to use an app which allows them to upload pictures to a shared Google account. This app requires that it uses the currently logged in Google Account, but now that we've enrolled the devices, they can no longer do this. Is there any workaround for this? Regards, Daníel
Hello everyone. We use V 15.1.2.1035 of mobicontrol and since last week, we encounteer a huge problem. All our devices are Datalogic Memor 10 Since last Thursday , every new enrolled device stay stuck in enrollement answering this error Enrollement Managed Google Play Account Status:'EMPTY_TOKEN I've opened a case to SOTI Yesterday and got contact after multiple Call with someone at English support. This person tried to help, but since i've also got an error on some device saying that Agent can't be updated Invalid device software version (Device is not allowed to upgrade) I've called back this morning, and the person i had on phone said that French support should call me back in 30 min to solve that...it was 3h30 Ago... (We are from Belgium so basically French support seemed to be the most appropriate) Device are stuck and the problem is getting worse every day. Hope someone can Help me here maybe...
Hello community, does anyone know the issue that the Google managed account gets no token?In the logs i receive the message: Error message received from device Zebra MC93 (Managed Google Play Account Status:'EMPTY_TOKEN Got response but there was no token!') In the Mobicontrol App i only receive the message that i need to complete the configuration for your Work Profile. I am running MobiControl version 15.3.1.1151 Till now i did the following steps: Deleted the managed Google account and added another Google managed account Created a new rule with a complete new Google managed account Deleted all accounts in SOTI Enterprise Binding Checked if all ports are open: https://support.google.com/work/android/answer/10513641?hl=en&utm_source=google&utm_medium=email&utm_campaign=android_enterprise_april_nl&utm_content=help_center Nothing helped and the support Case (C00480403) has no solution yet. Does anyone has an idea how to solve the issue?
Hi, We have an app requiring an update of Google Play Services, but have no managed google play account on the device. Is their a way to administratively solve the google play services update i.e. install apk directly, pushing dummy gmail account etc..? Thanks!
I read in some blogs that now Android API enable MDMs to blacklist the non-required apps from managed playstore of the taditional method of whitelisting the required ones . Doees SOTI support this ?.Ref- https://bayton.org/docs/enterprise-mobility/android/managed-google-play-whitelist-or-blacklist/
I've been trying to get some apps to deploy via the managed play store, however I'm struggling to get it to work. Under servers I've setup "Android Enterprise Bindings" which goes though into what appears to be the google console and all seems good. I've uploaded my own app and also approved an in store app. However in the mobicontrol app neither show in the app catalog. I've also checked the google play app thinking i might see a work profile / managed app store however no luck :-( I'm probably missing something really simple?
Hi. I have a trouble with enrolling devices to my SOTI server. Here is a screenshot with messages which I can't get rid of and enroll any device, using google mdm account in SOTI. Device: Samsung J5Android version: 9Knox version: 3.4Playstore version: 22.4.25-21Soti Server version: 15.1.0.3413 Soti mobile version: 14.1.4 Build 1010 At the beginning, there were any problems with enrolling device. I've could enroll more than 50 device in the same day.Later, only 10 a day. Next day there were no problems to continue enrolling.After few weeks, only one device a day.Now, I can't enroll any device. Sometimes, I need to wait few days, sometimes more than a week to enroll.This problem started from June and still persist. There is no any problems with SOTI license or Samsung ELM, because device is always succesfully enrolled without google account. What i've tried:- create a new rule with another mdm google account and enrolling device: success.- enroll device without google account: success.- reboot server, reboot device: still not working.- check if hash for mdm google account is the same. Are the same, but device still stuck in same message. - enroll devie in another server and without google account: success.Is there any google account limitations for how much devices you can enroll via MDM? Thanks.
Hi MobiControl 14.4.9 Agent: 14.x.x I'm getting cases where devices with corporate Google mail using the Google Apps Device Policy (with a small list of available apps) is overriding MobiControl's appllcation catalog. this means that some users cannot install applications that they should be allowed access to. Any suggestions on a fix short of rebuilding the device?
Hi!, Problem: - I have a problem with google account identities status is "Account Activation Pendding" after successful enrollment. - At MobiControl WebConsole show log "Error message received from device (Managed Google Play Account Status:'EMPTY_TOKEN Got response but there was no token!')" - At device show "Pending Actions" Google account Completing configuration for your Work Profile *** Before that, I had a device that was successfully registered. Without any problems * Addition detail - I set up device and install Mibicontrol from "afw#mobicontrol" before final success set up device complete
Hello, We are testing using managed Google Play on an owned device, however when we try and add calendar events to Google Calendar we get an error: No Calendars have been synced with this device yet. Ideally we would like to set up reminders at the same time each day for the user to follow a link and complete a questionnaire. Does anyone know how to get this working with a managed Google account?
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