The second nonsense UI design is as follows:

I intentionally made some typos in the title and description of this discussion topic/thread.  I now then try to select the "edit" entry in the menu to fix the typos.  Guess what I get.  I am told I don't have the access right to correct my own content possibly because it is a discussion topic, while answers can be edited/corrected any number of times.    Isn't it ridiculous?

Who made such design and where are the software quality assurance team?

A third problem is about the prolonged and worsensing SEARCH function.

The search quality based on keyword(s)  has been under par for some time and reported more than once.  Little improvements have been made  Your latest UI design, unfortunately seem to have the the search function totally removed.   Categorizing posts/discussions based on Soti products in pre-defined tabs is too broad a filtering mechanism to be useful.  The automatically shown "simliar disccusions" items had even poorer relevance than the keyword search function results 2 years ago.

If the search algorithm is really so hard or time-consuming to be improved, shouldn't the moderators go through each discussion thread and append sufficient accurate tags to make the search results more useful and efficient for all users of this discussion forum?

This is an update to other users of this forum.

As there is no response from any of Soti moderator of this forum,  I have already emailed and communicated with Soti CEO and exachanged ideas for a few times so far..   Hope there will be some improvements in the not too far future.

Hello Raymond, 

First and foremost thank you for the feedback and your participation in the SOTI Central community.   We apologize for any inconvenience you have incurred while using our product and as a result, we have discussed the concerns raised in your posts with the Product team.  As a matter of fact, we have already seen improvements being implemented as some of the concerns brought forth in your posts, such as the site timeout, were previously raised by Moderators and have been improved by our Product Teams already. 

Nonetheless in an effort to enhance the customer experience and as a result of the feedback, we have also committed to ongoing improvements to the moderation of the site.  Please *note the date of your most recent post was a holiday in our Head Office, nonetheless, we also apologize for any delay in response as other posts may have gone unresponded to, a moderation issue being looked into with more of a global solution in mind.  We understand you are now in contact with our PMs and they are collating and discussing your concerns regarding the new site, and that they are excited to have your insights and experience as a Platinum contributor to the Community.   

Please accept this as a reassurance of our commitment, to ensuring that we will explore improvements with any features or processes that can enhance the SOTI Central experience.  We hope that you continue to provide the insightful responses and solutions that have made you a top contributor to the site and thank you again for your passion for SOTI MobiControl and the SOTI One platform.

Warm regards,

Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net |