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Hi,
we have 45 Samsung Galaxy TabS4's, with mobicontrol agent ver. 13.7.5....my problem is, that the agent only stays connected when mobicontrol app itself is opened up, as as soon as it gets closed or minimized, the agent disconnects. In the mobicontrol connection settings it's set to permanent. Any suggestions, how to set it up to always be connected?
Try below script:
writeprivateprofstring DeviceFeature DisableDozeMode 1
apply featurecontrol
What are the version and build numbers of your MobiControl server? What about the active MDM api's used by the device agent?
How did you know the devices were not connected when the device agent was closed/minimized? While you think it's not connected, did you try locking/unlocking the lockscreen or installing/revoking profile?
build number for the server is: 14.1.3.1587
I have a test device, and when I close the agent, the pictogram of the tablet goes from green to grey, and when I open up the agent again, then it starts to connect. I've tried to reinstall the profiles etc...nothing helped...The problem here is that when I want to push out a new package to the profile, it takes about 10-15 minutes, however the connection won't last that long, only when we are directly on the mobicontrol app.
Did you try enabling "disable doze mode" under feature control profile?
Try this script
writeprivateprofstring DeviceFeature DisableDozeMode 1
apply featurecontrol
