How to unregister Zebra OTA account

JK
Jinyeol Kim
soti2024test

Hello,

I'm looking for an way how to unregister the Zebra OTA account from MC console.

a year ago
Android
ANSWERS
LC
Leon Callsen Bronze Contributor
a year ago

Hi Jinyeol Kim, 

just click on RESET there you should be able to remove the account. 

JK
Jinyeol Kim
a year ago

Sorry, it doesn't work. Even if click the reset button, I can see the message 'reset is in progress' but it doesn't release. I've tried from different private mode browsers etc but never successed.

Hi,

i had the issue that with 2024.1.1 the FOTA works correctly.

What MC Version are you running ?

2024.1.2 ?

JK
Jinyeol Kim
a year ago

Hi, thank you for your attention.

My MC version's as below.

Version: 2025.0.0.1032.
Any suspection?
LC
Leon Callsen Bronze Contributor
a year ago

I would suggest that you should open a support ticket. 
It is possible to revoke this connection over the database. 
In the last few days I recognize many bugs in 2025.0. 

A
ABMOD@SOTI Silver Contributor
a year ago

Hi Jinyeol Kim,

Thanks for posting on SOTI Pulse, Thanks Leon Callsen for responding to the post, your expertise and willingness to help are greatly appreciated!

Apologies from our side, for this particular issue we need to investigate further.

We request you to please raise a support case at log a case so that our agent can work on your query as quickly as possible.

JK
Jinyeol Kim
a year ago

Sure thing, I'm working with local agent in my country. If needed I'll open a case.