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Hi,
In the SOTI MobiControl the Zebra LifeGuard OTA says that it's registered but when we try to sync we get an error.
Now I'm trying to see what the issue could be and for that I was looking to reset the registration but I have no clue where to change or see the Zebra LifeGuard OTA Account that was used previously.
Error message in the logs: Failed to sync Zebra LifeGuard OTA enrollment status
So it doesn't tell me more than this...
Hi Thijs,
is the Account valid with that you had registered at Zebra ?
Hello Marcus,
thanks for the reply.
I'm trying to see what account is actually connected to the Zebra website, I do know that it worked before and stopped working after we had issues with our google managed enterprise account and now we are getting those errors.
Hello,
as I opened a case too with Zebra, they confirmed me that it is an issue from SOTI's side and that I have to create a case with SOTI that can be escalated to level 2 or 3 but that SOTI is aware of the issue.
Hello Thijs,
we have the same trouble.
You was able to fix this ? You dit the upgrade to 15.6.1?
Kind regards
Günter
Hello Gunther,
I received a private fix for the issue that they apparently put in the global version 15.6.4. Release notes: 15.6.4 -- June 26, 2023 | SOTI Docs
After I did the private fix, I did have to use a SQL command to manually change the status from Blocked to another status.
Update AndroidFirmwareUpgradeEnrolmentStatus set AndroidFirmwareUpgradeEnrolmentStatusId = 6 where DeviceId in
(
select deviceid from DevInfo where HardwareSerialNumber in (<HardwareSerialNumberOfDevice1>, <HardwareSerialNumberOfDevice2>)
)
For mine it's now working without issues after the private fix, I have yet to install version 15.6.4 though.
Hope it helps you further.
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Hi Thijs,
Thank you for contacting SOTI Pulse.
This is currently being tackled by our development team and it is recommended that you upgrade your instance to SOTI MobiControl 15.6.1+ and the Android Agent to version 15.3.1+.
The SOTI MobiControl version 15.6.1 is currently available and you can find more information relating to this here https://docs.soti.net/soti-mobicontrol/release-notes/v156/1561/.
Likewise, the agent version 15.3.1 is pending release and you will be able to find more information relating to that at https://docs.soti.net/soti-mobicontrol/android-agent/release-notes/.
Please let us know if you have any other questions. Otherwise, please mark this post as 'solutioned'.
Have a great day.
Regards,
Technical Support | SOTI Inc. |1.905.624.9828 | Log a Case Webform | SOTI.net | Facebook | LinkedIn | Twitter |
See you in Munich.
Hi Thijs,
Thank you for contacting SOTI Pulse.
This is currently being tackled by our development team and it is recommended that you upgrade your instance to SOTI MobiControl 15.6.1+ and the Android Agent to version 15.3.1+ that are available now (30/1/2023).
The SOTI MobiControl version 15.6.1 release note information can be found here https://docs.soti.net/soti-mobicontrol/release-notes/v156/1561/.
Likewise, the agent version 15.3.1 release note details are located here https://docs.soti.net/soti-mobicontrol/android-agent/release-notes/.
Please let us know if you have any other questions. Otherwise, please mark this post as 'solutioned'.
Have a great day.
Regards,
Technical Support | SOTI Inc. |1.905.624.9828 | Log a Case Webform | SOTI.net | Facebook | LinkedIn | Twitter |
See you in Munich.