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Zebra LifeGuard OTA doesn't sync

TR
Taha Rajaei

Hello,

I tried to do an OS upgrade via Zebra LifeGuard OTA but somehow the enrollment status synchronisation fails.

I remember this being a global bug related to the MC console version, which was actually fixed as it's mentioned in the MobiControl release notes:

https://docs.soti.net/soti-mobicontrol/release-notes/v156/1564/

Indeed it didn't work when we had version 15.5, later I tried it on MC version15.6.4 and it worked fine.

Now recently we upgraded our console to MC 15.6.6 and it doesn't work again and I get the old error!

Any idea what could cause this? Is the same bug back again?

Thanks in advance

mobicontrol zebra lifeguard ota
a year ago
SOTI MobiControl
ANSWERS
A
Alias
a year ago

Hi,

Should be working on 15.6.6

To ensure that all requirements are met, please review the detailed information and step by step guide provided here.

Additionally, consider using the below SQL script to reset the binding and configure everything again.

Post Moderated for content.  Please see SOTI Support for assistance.

If the script doesn't resolve the issue, and you continue to experience problems with OTA sync, please consider opening a ticket with SOTI Technical Support.

Kind Regards,

TR
Taha Rajaei
a year ago

Hi Sasan,

Thanks for your answer. Indeed I set up everything according to the guide. As mentioned, I've already done the upgrade successfully via this method once we had version 15.6.4.

As for the script, where I should send it exactly? On the concerned devices?

Thanks in advace

A
Alias
a year ago

Hi Taha,

That is a SQL script meant to be executed in your MobiControl database. Running the script should not be an issue, but as a general rule, it's advisable to always take a database backup, except when using pure select statements.

Kind Regards,

T
TLMOD@SOTI
a year ago

Hi Taha,

Thanks for posting on SOTI pulse

Has your query been resolved? If not, or if you have any additional concerns, please don't hesitate to reach out. We are dedicated to providing assistance and support.

Kind Regards,

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