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Samsung Record Screen Missing App

AR
Adam Roberts
East Midlands Housing Group
Our whole device estate is Samsung and we are slowly transitioning every device enrolled via enterprise enrolment with a managed playstore. We’ve recently found that the default Samsung screen recorder app is uninstalled from the enterprise enrolled devices and can’t seem to restore it. We have found the package name and tried to script it via MobiControl but no luck. Any suggestions on how we restore the built in Samsung app? It’s normally just accessible by swiping down from the top of the screen.
android-enterprise samsung androidenterprise screen-recording
5 years ago
Android
ANSWERS
EG
Edgar Gomez
5 years ago

Hello

If you know the package name of the app, send the following script:

enable_system_app <packagename>

AR
Adam Roberts
5 years ago
Hi Edgar, we have already tried this with no luck. We use this script already to enable system apps that are disabled by default. This app does not enable through the script method & we’ve also tried downloading the app via a 3rd party apk site and packaged it up to be pushed out via a profile, still nothing. It’s a tricky little bugger we can’t seem to resolve.
RC
Raymond Chan Diamond Contributor
5 years ago

Which device model of Samsung?  What is the Android firmware version it is running?

What are the version and build numbers of your device agent?

What is the bundle ID of the app?

E
Eddie
5 years ago

As Edgar says above

enable_system_app <packagename>

I have blank file sync rule that runs a script at the end for the gallery, camera etc.

J
JVMOD@SOTI
5 years ago

Hello Adam,

Thank you for requesting response, please confirm if you have any Application run control assigned to the device.

Regards,

AR
Adam Roberts
5 years ago

Hi Raymond, We have a large variety of devices from Samsung Tab A's to Samsung A10's, A20s etc.
Most of the devices are running Android 10, however, there are some still left to update on Android 9.
The agent versions also vary from 10.1.3.1027 to 10.4.0.1028.
The bundle ID of the app is com.sec.app.screenrecorder

AR
Adam Roberts
5 years ago

Hi JVMOD, We do have a application run control assigned to the devices.
This is only set to blacklist the "Samsung Galaxy Store" & "Game Launcher".

Application Run Control

J
JVMOD@SOTI
5 years ago

Hello Adam,

Thank you for your response, please try to send following script -

Manualblacklist add com.sec.app.screenrecorder

Manualblacklist off

restartagent

 

Regards,

AR
Adam Roberts
5 years ago

Hi JVMOD, I have attempted your request, however still no luck.

J
JVMOD@SOTI
5 years ago

Hello Adam,

Thank you for your prompt response, we need to investigate this issue further and might need to collect logs from the device.

Please reach out to Technical Support team by creating a case or dial +1-905-624-9828.

Please click here to log a case online.

Note - please find contact numbers here with respect to specific region as above mention number is only for Canada.

Regards,

RC
Raymond Chan Diamond Contributor
5 years ago

Hi Adam,

Do you have lockdwon/kiosk mode enabled on your devices?  If so, you have to whitelist the app in your AE lockdown profile configuration payload.  This assumes that you have already used 

    enable_system_app om.sec.app.screenrecorder

to unhide the app and you have deployed to your deice an AE  feature-control profile configuration payload with no "Disable Screen Capture" or related options enabled.

Also,  I am so very surprised that a moderator from Soti will waste your time by recommending a meaningless script like

  Manualblacklist add com.sec.app.screenrecorder

  Manualblacklist off

  restartagent

 

The first line adds the app to the application-run-control blacklist, which is the opposite to what you need.  The second line immediately turn off the blacklist,  which immediately makes the first line totally redundant if the blacklist shoud be turned off.

 

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