Would be good to get the following

• On-premises or Cloud instance and version of MobiControl
• Device Manufacturer and Model
• Device Operating System Version
• How are you performing your enrollment method

Было бы хорошо получить следующее

• Локальный или облачный экземпляр и версия MobiControl
• Производитель и модель устройства
• Версия операционной системы устройства
• Как вы выполняете свой метод зачисления

local version, apk file
Samsung J3
Android 5.1.1
I did not understand the last line

Hi Olga,

Are you downloading the MobiControl agent from https://soti.net/oem then the Android Classic option, Google Playstore, or through the afw#mobicontrol method?

Regards,

Downloading from https://soti.net/oem. Then Android Classic - OEM Specific Agents and Plugins

Next: Manufacturer - Samsung, Model - Samsung ELM, Agent Version - 1422

Hi Olga,

Try using this 13.6 agent instead of the latest agent and let me know if it works: https://downloads.soti.net/apk/v1360/Samsung/SamsungElmMobiControl1360_1844.apk

Regards,

Unfortunately, it didn't help. Also freezes after launching the application

Hi Olga,

I suggest you log a Support Case via support@soti.net / support.eu@soti.net. We can then analyze the issue and proceed that way.

Regards,