Failed to Install (File I/O Error) installing package

G
Gary
Rhys Davies Logistics

Hi,

I have some devices that return this error when installing (mainly one) package , majority of the devices have installed without a problem.

All the error says is "Failed to Install (File I/O Error)".

I found a simular case in the forum, but he had Google Play Protect enabled. All the devices have the same settings so don't see that being the case here. And the main offending package is for Google Play Services.

Where would I look to find more information on this error?

Gary

7 years ago
Android
ANSWERS
E
Eddie
7 years ago

Hi Gary

Assuming you've already repeatedly tried to force install the package:

Check that there is not a version of the app already installed that MobiControl does not see.  (i.e. the APK was manually installed)

If that's the case manually uninstall (you may need to disable security profiles to allow removal) then try force reinstall the package.

What version of MobiControl client and Android are you working with?  

Eddie