Hi Bohumil, 

Try sending this script to the devices and let me know the outcome.

__switch ENTERPRISE_41 VIRTUAL_DISPLAY
_resetfailedrcdetectionflag

Hope this helps.

Is this for TC20/TC25 devices by any chance? I notice that the Messaging Status lists "Device unsupported". You may need the Hawkeye specific agent for those devices. 

 @Bohumil  Did u ever found a solution? We experiencing the same on issue multiple brands (Zebra and Honeywell). Device were up and running for at least a year and now on a few devices the remote control API is gone.

Send this script to devices with that problem.

_resetfailedrcdetectionflag
restartagent

Tell me if that works for you.

Hi Edgar Gomez, 

I already tested. :/

Do all the problematic devices have exactly the same hardware (brand/model and hw version) , same Android  version AND  build number , same device agent version AND build numbers as those with RC+ API active?

Why don't you shown a screenshot with all the "relevant" columns selected, rather than with the useless columns such as "last connect", "last disconnect", "last check in", etc.

:) :) :)

yes, yes, yes AND yes ...all is same + same profile. 

What about the device agent version and build numbers ?

Agent Version 13.5.0.1088

Build Number 02-10-02-L-00-A release-keys  -  NON-GMS 

Hi Support Staff ,

thank you very much for the solution I added a "restartagent" ... 

Thank you and kind regards.

Bohumil

Hi Bohumil, 

Your welcome.  I assume it worked based on your reply.

I should have suggest the addition of the "restartagent" as well.  Good catch.

Cheers!