Samsung Dual messenger option has disable after enroll with SOTI. any way to enable this ?
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Samsung Dual messenger option has disable after enroll with SOTI. any way to enable this ?
You are right. From your mentioned document at
https://docs.samsungknox.com/admin/knox-platform-for-enterprise/kbas/kba-360041579894.htm
the dual messenger option is officially not supported when Knox related MDM is active.
What are the device model and firmware version/build numbers?
Could you elaborate details if this option (or/and show device screenshot of such Settings option)?
Have you checked if there is any related parameter(s) in the latest Samsung OEMConfig compliant apps "Knox Service Plug-In (KSP)" ?
I found this article
https://docs.samsungknox.com/admin/knox-platform-for-enterprise/kbas/kba-360041579894.htm
does this mean the feature s not support if the device enroll with a MDM
basically using this feature device user can create two whatsapp accounts in same device
Hi Ruwan,
Thank you for posting on SOTI Pulse and thanks Raymond for your response.
I am glad that you are able to found the solution of this query.
Kind regards,
Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net |