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Advanced Device Group Configurations

JD
John Doe
Eisen Karl GmbH

Hello Guys,

longtime not posting here, because mobicontrol was working without issues.

Untill now! I have a support ticket open regarding advanced configurations for device groups not beeing automatically be applied to devices in specific groups.

My understanding always was that these settings get automatically applied to the "group" but right now support is telling me the opposite. You have to save settings of groups everytime a new device is added because only after "save" the settings are applied.

Right now this is really hindering workflow because we manage timesynchroniziation over ntp settings made in advanced configuration. 

So if we enroll a batch of 10 Devices and add them to the group with "advanced settings ntp" , we need to navigate to the group settings and hit save once.

This cant be the desired design, i cant think of way were this would be useful to anybody.

Am i wrong?

8 months ago
SOTI MobiControl
ANSWERS
RS
Rafael Schäfer
8 months ago

If they are set on a parent group and inheritance is turned on, those should always being applied to all child groups and all devices enrolled to them without any additional action needed.

And devices should get all those settings latest with each check-in, so far my understanding yet.

JD
John Doe
8 months ago

Then we are on the same page under Version 2024.1.2 alteast Time Settings are not getting applied right away.

MD
Matt Dermody Diamond Contributor
8 months ago

"So if we enroll a batch of 10 Devices and add them to the group with "advanced settings ntp" , we need to navigate to the group settings and hit save once."

This does not sound true to me at all. Either you are dealing with a bug, or an inexperienced tier 1 support agent. I would personally ask for escalation or another set of eyes on the case.

JD
John Doe
8 months ago

For me its abnormal behaviour and therefore a bug, but the support is telling me the opposite.

A
ATMOD@SOTI
7 months ago

Hi John,

Thanks for posting on SOTI Pulse.

Thanks Matt for responding to the post, your expertise and willingness to help are greatly appreciated! Has your query been resolved? If this post did not assist you in resolving the issue, I believe a thorough investigation is necessary. It is highly recommended that you log a case so that we can delve deeper into the matter.  I would suggest you to contact SOTI Support (support@soti.net) to open a new case and one of our support engineer will be there to assist you.

Kind Regards,

Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net |

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