Unable to move devices, enrol devices, assign apps

E
Eddie Bronze Contributor
Morrison Data Services Limited

Hi 

I have a ticket open with SOTI Support on this already and have not seen this issue before so I thought I'd ask the wider community.

Has anyone ever come across an issue where they are unable to move devices between groups?  You drag and drop to new group but the device path does not update.  

We are also unable to enrol devices and we cannot even directly assign apps - you can navigate to the device or group but when you press Assign it spins busy then goes back to showing assign.

We can still see devices, we can still remote onto them and we can still send messages and scripts.

Console version 15.5.1.1010

3 years ago
SOTI MobiControl
ANSWERS