Hi Michael, 

We have completed our testing and can confirm that you and Mikael are correct that the files will not sync when an agent upgrade is required.  This may have been working regardless of the upgrade once upon a time with outdated agents but this is not the case now.  I am awaiting the final word on the expected behavior but I expect it will be advised that it is intended to work this way. 

Have you tried the FTP solution?   What was the outcome?

At this point I would suggest creating a case with our Technical Support so that we can explore making the compatibility change for you.

Let me know when you create the case and I will place an extra set of eyes on the case for you to ensure the use case is understood.

I have included the link to create the case for you below.  Again thank you for your patience.

http://www.soti.net/services/support/supportcase/

with SOTI no, deployment and/or sync rules dont work until the agent is up2date.

a solution is to have a symscript or simular download the lates agent from a FTP server and install it.

Hi Michael, 

It is correct that devices that are in a state of requiring an updated agent may not be able to process profiles and packages from all platforms.   I would like to do some testing to confirm this is the case for Sync on Windows/CE devices though.  However that being the case a modification by SOTI Support to the compatibility table may help to complete your task of getting the new agent on the device.  

What Version of MobiControl and the device agents are you upgrading from and to?  As this may only work on certain versions.

Hi Support,

MobiControl Version: 14.1.0.1152

Im upgrading from device agent 13.3.0.3591 to 14.1.0.38.

Thanks a lot for your help, Im looking forward to your response.

you mean altering the DB for the lowest allowed agent?

If that work it could solve the sync issue, but then the agent wont be updated right? can ofc be solved with a package but

Hi Mikael,

I haven't tried your idea with the FTP Server but thanks for the solution. Maybe I will try that if anything else fails.

If a modifiaction to the agent compatibility is possible I dont even need the 'Ugrade Agent Now' feature since the FileSync rule would push the new agent's .CAB-File right on the device and would install it upon a cold boot.

Unfortunately Im still waiting for a response from the Support Staff.

Hi Michael, 

Sorry about the delay in response, I have received conflicting theories with regards to this.  

One senior source in Technical Support has advised that the file sync feature on Windows Mobil devices should work regardless of the agent being outdated on the device or not.  Other features should be dependent on an up to date agent, but not that one.   

Furthermore V 14 may also be backwards compatible with V 13.3 agents so again this should work with the 13.3.0.3591 Agent that already on the device.  

As V 14 is new I have requested some testing to be completed to ensure the response is correct as your post may be proof that this is not the case.

I expect the correct response soon and will update this post as soon as the testing is complete. 

Again I apologize for the delay. 

Hi Support Staff,

thank you for your answer!

I just tested this again to really make sure that my statement is correct.

- Requested File Sync on a device with a outdated agent

- Device Log showing "9:11:53 | Information | Sync Files requested"

No files got pushed to the device (its 10am now). Usually this process takes about 5 minutes until the logs show that a file got downloaded.

Support have often claimed that it should work even do the agent is "old" but it havent worked as long as i have tested (like MC version 5 or 6)

there is a settings in the database to allow it but it dont make any difference, i think i have hade a case about this back on version 11 or 12 but was never solved so thats why i implemented my own solution with a FTP

Hi Support,

I've just opened the case.

Case number is C00193765

No I haven't tried the FTP solution. I will look into this further if everything else fails.

Thank you very much.

Regards,

Michael