No Matches Found!
Try with a different search term
Hi All,
I hope you can help me with this. The Calculator app in Kiosk Lockdown is showing a “Package not Found” error after we upgraded TC57 devices from Android 8.1 to Android 13. However, on TC57 devices that are still running Android 8.1, the package appears and works normally in Kiosk mode.
Thanks in Advance
Have you checked if the bundle ID of the app in Android 13 has been changed compared to that in Android 8.1?
Hi Raymond,Thanks a lot for your quick response.
Actually, when I search in the Applications tab using the keyword Calculator, I don’t get any results—except for the Bundle ID, which works fine in Android 8.1 but now shows the status Uninstalled in Android 13.
In that case, get hold of your TC57 device running Android 13, disable kiosk lockdown, and look for any calculator app in the device home screen. If found, tap on the app icon to make it running in the foreground. Then send the legacy script command "identify_activity" to this device using your MobiControl web-console, and get the bundle-ID/activity information from the logs tab.
Hi Raymond,I couldn’t find any Calculator app after disabling Kiosk Lockdown. Does this mean that when I upgraded to Android 13, the Calculator was no longer included in the OS image package?
You can test/clarify this by setup one of those devices without enrolling it and check the installed apps.
If you can't find the calculator there, it was removed from the image and needs to be provided via apk (if available from trusted source) or play store.
If it's there, you need to find out it'S bundle id and check for this bundle id on an enrolled device if it got "uninstalled" during enrollment. Then try to just re-enable it by using legacy script:
enable_system_app BundleID
And add this then to the lockdown instead of the other one.
Hi Rafael,
Thank you very much, this resolved the issue and the calculator is now visible on Android 13 devices.
Regards
Nice to read it helped, you can put it into a task scheduler one time task for installation so it gets enabled automatically after installation (if it was the script solution) then this way.
Would be nice if you mark the relevant post as solution so others can see it right away it's solved.
Hi,
Been through this fun previously.
Activity name is com.google.android.calculator
FYI:
A8 com.android.calculator2
A9 com.android.calculator2
A10 com.google.android.calculator
A11 com.google.android.calculator
A13 com.google.android.calculator
Hi Mohamed,
Thanks for posting on SOTI pulse. Thanks Raymond and Rafael for responding to the post, your expertise and willingness to help are greatly appreciated!
Has your query been resolved? If not, or if you have any additional concerns, please don't hesitate to reach out. We are dedicated to providing assistance and support.
Also, if this post has helped you in solving your query, I would request you to mark the particular comment as "is solution", so that others may benefit from this information.