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Charts reporting No Data Available

Solved

Porchlight Uk - Tela

I am gradually adding our staff to our MobiControl console and just noticed that the charts on my dashboard are showing no data. I've tried custom and built-in charts but all say no data available. When I first started using the console I had charts, however something happened to my account and I had to have a new one set up by support - could it be something to do with my new account? I'm running Version: 14.4.2.1307.

charts dashboard

5 years ago

SOTI MobiControl

ANSWERS

JVMOD@SOTI

5 years ago

Hello Joanne,

Thank you for sharing screenshot, this issue is related with search service.

I have created the case for you (C00398151) and someone from SOTI Support team will get back to you soon.

Please provide email id of yours to add it in the contact details.

Solution

JVMOD@SOTI

5 years ago (edited 5 years ago)

Hello Joanne,

How many devices are enrolled on your instance?

Joanne Love

5 years ago

Hello,

Currently 87. I will be adding more quite quickly over the next few months as I enroll the rest of the organisation. I had charts showing when I only had a few devices on the system, but not now.

Thanks