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profiles Android 11 Panasonic FZ-N1

T
TimBel

Hi, hopefully someone can help me out here...
We are using multiple Panasonic Handhelds FZ-N1 for our logistic departments which have different Android OS. Starting from 6.0.1 till 11.

We push several profiles to the older android devices,  but some of them we need to be able to push also to the android 11 devices... 
Unfortunately that part doesn't work !

I found several solutions already... Like pushing the following script :
request_appops_permission MANAGE_EXTERNAL_STORAGE

But this doesn't seem to do anything ?

Anyone who can help us out, and make our job al whole lot easier ? :-)

thx in advance

Android 11
a year ago
Android
ANSWERS
RS
Rafael Schäfer
a year ago

So, i assume your issue is not having folder access and your profiles try to copy to (currently) non accessible folders. Is that assumption correct?

Does request_appops_permission MANAGE_EXTERNAL_STORAGE realy nothing (expected behavior if permission is already granted) or do you get a prompt on the device to manually grant this permission (expected behavior if permission is missing)?

Do you use a plugin (should provide relevant permissions) as i can't find one for FZ-N1 but in general for panasonic devices?
Maybe you need to reach out to Soti if there's a relevant plugin available or may need to be created.

MD
Matt Dermody Diamond Contributor
a year ago

The following article covers the problem comprehensively.

https://discussions.soti.net/articles/impact-of-android-11-scoped-storage-restrictions-on-android-agent

Zebra devices will have this permission granted silently automatically. Since you have Panasonic devices you either need to use a plugin on a high enough version to have this permission granted. Or you have to use the script that you've already found but you'll have to manually accept the permission prompt on every device with that option

A
ABMOD@SOTI
a year ago

Hi TimBel,

Thanks for posting on SOTI Pulse, Thanks Rafael, and Matt for responding to the post, your expertise and willingness to help are greatly appreciated!

Have you had an opportunity to test the suggested solutions by Matt and Rafael, and has it successfully addressed your query?

If not, or If you have any additional questions or concerns, please don't hesitate to reach out. We're dedicated to providing assistance and support.

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